Complaint Management

Efficient management of the entire complaint process

Airports and their surrounding communities need to find a balance in their collaboration.

Airports bring jobs and allow communities access to the global marketplace, but they also generate real noise concerns. Access to affordable and efficient air travel must be balanced against the environmental challenges that airports create. A key element in finding balance is open and transparent communication between the airport and the surrounding communities. Critical to this effort is managing aircraft noise complaints and providing relevant information on complaints to all stakeholders: communities, airlines, ATC and airport operations. Casper’s solutions help ensure this can be done in an efficient and timely manner.

Since 2008, Casper has provided solutions for aircraft noise complaint management at noise-sensitive airports around the globe that:

  • Reduces work involved for airports to collect, investigate and respond to complaints
  • Enables airports to manage high volumes of complaints with limited staff through advanced automation
  • Enables high fidelity analysis of aircraft noise complaints
  • Ability to monitor trends and investigate specific regions of concern
  • Generates automated alerts of any arising hotspots
  • Multi-language support
  • Insight into complaints through dynamic dashboards

Casper Complaint Portal

Simple, straightforward complaint entry reduces the workload for complaint office staff.

Complaint Portal

Casper Noise

Complaint intake, analysis, response, and reporting are all integrated into one tool, making the entire process extremely efficient.


Casper Flight Tracking

Best-in-class public flight tracker configured with an integrated complaint form or access to the complaint portal.

Flight Tracking


If you have any questions about our solutions or products feel free to contact us