ABOUT CASPER:

Casper (www.casper.aero) is a privately held, young, ambitious and innovative IT company specializing in developing (real-time) noise and environmental, flight track monitoring and analysis solutions for airports world-wide. We currently service a large base of large, medium and small airports on four continents across 18 time zones from Dallas (DFW) to Amsterdam (AMS) to Auckland (AKL). Casper has its headquarters in Haarlem, the Netherlands with other offices in Berwyn, PA and in Melbourne, Australia.

Our success and rapid growth in the U.S. market has opened an opportunity for a hardworking, independent, highly motivated and skilled Project & Account Manager to join our talented and enthusiastic international team and help fuel Casper’s continued North American expansion.

THE POSITION:

The successful candidate will work closely with the North American team to build relationships with both existing and potential customers. You will be responsible for gathering software/hardware requirements and delivering the best solutions in the marketplace to airports across North America.

You will be involved in writing proposals for prospective customers and ultimately working in cooperation with the U.S. and Netherlands HQ team. After contract signing, you will be responsible for overseeing the implementation of the software and will manage all aspects of the project through delivery and system acceptance. During the contract, you will be responsible for maintaining customer satisfaction in your role as an account manager.

RESPONSIBILITIES:

• Build and maintain excellent relations with our airport customers in the U.S. and Canada
• Serve as the project manager for new customer software/hardware implementations
• Translate customer requirements into high-level designs and input for the project configuration team
• Manage the planning, budgeting, deliverables, and deadlines for all assigned projects 
• Develop curriculum and conduct new and recurrent customer training on software
• Ensure contracted service, and support levels are achieved and maintained
• Work with Sales and Marketing team to generate new business and participate in customer events, conferences, and exhibitions.
• Participate in writing proposals and conduct presentations
• Limited domestic travel in the U.S. and occasional trips to The Netherlands

It is important that you are organized in your work, can set priorities well and remain a proactive and consistent point of contact for our clients. For this role we are looking for an independent professional with a great sense of responsibility and customer-oriented attitude.

Required Education, Skills and Experience:

• Bachelor’s or Master’s Degree in the Aviation, Computer Science or Business fields highly desired
• At least 5 years’ experience in the aviation industry is preferred, with noise and operations monitoring experience a huge plus
• At least 2 years’ experience in project management
• At least 2 years’ experience in software support and account management
• Familiar with software implementation projects
• Excellent analytical and communication skills
• Ability to work independently but in a team approach
• Fluent in English and preferably bilingual

Benefits:

• A challenging job in a high growth environment offering good possibilities for personal and professional growth
• Working for an international company in a very positive and energetic environment that values your contribution
• Responsibility and flexibility in how you plan your work
• 15 days of PTO 
• Competitive salary and benefits
• Remote work possible, based on business requirements, experience and track record

Casper BV is a Dutch limited liability corporation, incorporated in 2010. Casper’s headquarters and primary office are located in Haarlem, The Netherlands. Since 2016 Casper Airport Solutions Inc. has acted as a full U.S. subsidiary of Casper BV, with a sales and support office and a hardware support office in Middleton, Wisconsin.

Casper will consider all qualified applicants with equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

Does this position spark your interest? Apply here and our HR manager will contact you.

(acquisition in response to this vacancy is not appreciated)