Increase transparency and insight for communities and reduce workload for complaint office staff.
Casper Complaint Portal benefits residents and airport staff alike
Casper Complaint Portal is an online tool that allows the public to file, track and review their inquiries and complaints on airport noise from their computer, tablet, or smartphone. Airport staff benefits from a reduced workload by eliminating incomplete or anonymous complaints, reducing follow-up question volume, and streamlined analysis and reporting. Schedule a Casper Complaint Portal demo to see how residents and your airport can get these valuable insights and all of the key functionality listed below.
Casper Complaint Portal is an online tool that allows the public to file, track and review their inquiries and complaints on airport noise. By creating a user profile, residents can file and track the status of their complaints, analyze complaint patterns and understand how factors such as time of day and aircraft type contribute to their annoyance. The portal can be accessed on any web-enabled computer, smartphone, or tablet.
Airports also greatly benefit as the portal provides a robust set of complaint analytics and helps reduce the volume of follow-up questions to the noise office. The application also eliminates the possibility of residents filing anonymous or incomplete complaints. Profile-based complaints, which include the individual's name and address, make the rate of flight track to complainant correlation very high. Providing links to other airport resources for residents and supplemental noise information can also be added to the portal.