Casper Complaint Portal

Increase transparency and insight for communities and reduce workload for complaint office staff.

Casper Complaint Portal benefits residents and airport staff alike

Casper Complaint Portal is an online tool that allows the public to file, track and review their inquiries and complaints on airport noise from their computer, tablet, or smartphone. Airport staff benefits from a reduced workload by eliminating incomplete or anonymous complaints, reducing follow-up question volume, and streamlined analysis and reporting. Schedule a Casper Complaint Portal demo to see how residents and your airport can get these valuable insights and all of the key functionality listed below.

KEY FEATURES

Casper Complaint Portal key functionality

Seamless complaint management/tracking
Robust complaint analytics
Multi-language support
Optimized for PC, tablets and smartphones
Customizable to airport styling
Integrates with Casper Noise/Complaint

Casper Complaint Portal benefits residents

Casper Complaint Portal is an online tool that allows the public to file, track and review their inquiries and complaints on airport noise. By creating a user profile, residents can file and track the status of their complaints, analyze complaint patterns and understand how factors such as time of day and aircraft type contribute to their annoyance. The portal can be accessed on any web-enabled computer, smartphone, or tablet.

Casper Complaint Portal benefits airports and their staff

Airports also greatly benefit as the portal provides a robust set of complaint analytics and helps reduce the volume of follow-up questions to the noise office. The application also eliminates the possibility of residents filing anonymous or incomplete complaints. Profile-based complaints, which include the individual's name and address, make the rate of flight track to complainant correlation very high. Providing links to other airport resources for residents and supplemental noise information can also be added to the portal.

Easy and secure complaint entry

Easy registration and complaint entry combined with clear overviews for users

Integrated reports and dashboards

Automated complaint analysis and enhanced complaint management combined with integrated reporting and dashboards for staff

Optimized for use with Casper Flight Tracker

Combined the best of the best with our Casper Flight Tracker!

Contact

If you have any questions about our solutions or products feel free to contact us