Complaint management

The complaint management module provides all functionality to manage contact details, noise complaints or questions. The complaint module supports noise complaint desk employees for issues reported on the phone, by storing the information in the system. It is also possible for people to report an issue using a webform on a website. It is possible to integrate filing complaints or asked question with Casper Flight Tracking.

 

 The complaint management module contains the following functionality:

 Seemless integration with Casper Flight Tracking enables users to make inquiries through clicking on specific aircraft.